Company politic GDPR

When using the website, your personal data is processed by Falkor-D Ltd., VAT: BG130428239, with registered office and address: 1612 Sofia, Hipodruma, bl. 140, inc. B, an. 26 phone: +359889439749, email: [email protected]

We process your personal data solely on the following grounds:
• When using the services we provide;
• Based on law – when normative acts assign us this obligation;
• Only with your informed consent;

Below is detailed information about the cases in which we use your data:

When you use our services

We process your personal data in order to fulfill our obligations under the Contract (for the purchase of warehouse equipment or services)

Purpose of processing:

• Establish the contracting company and its representative (s);
• Creating a personalized quote
• Preparation of payment documents – proforma invoices and invoices
Keeping the correspondence and history of the company counterparty – e-mail, correspondents, company details;

For this reason, we process the following data:

• personal contact information – contact address, telephone number and email;
• identification data – the three names, permanent address, company details;
• data about orders made through the profile;
• emails, letters, information about your troubleshooting requests, complaints, requests, complaints; other feedback we get from you;
• any other information that is necessary to provide the particular service and without which the service could not be provided;
• a customer number, code, or other identifier created to identify users;
• other personal data provided by you or by a third party at the time of entering into or during the course of a contract with us, in particular: three names,  address; social network profile information, contact information, contact person; username, password (when registering on our website or other similar service);

The processing of the personal data provided by us is obligatory for us to be able to conclude the contract with you and to fulfill it.

Disclosure of your information to third parties:

We provide your personal information to third parties to offer quality and comprehensive service. We do not disclose your personal information to third parties before we make sure that all technical and organizational measures have been taken to safeguard that data, striving to exercise strict control over the fulfillment of this purpose. In this case, we remain responsible for the privacy and security of the data.

We provide personal information to the following categories of recipients (data controllers):
• Forwarding operators, with a view to sending equipment to your base, consignments containing contracts, additional agreements and other documents;

• payment service banks;

The information collected on this basis is deleted 5 years after the termination of the contract with you. The term is set by the 5-year statute of limitations for possible contract claims.

When we fulfill our legal obligations

The law may provide an obligation for us to process your personal data. In these cases, we are obliged to carry out the processing, such as:
• obligations under the Anti-Money Laundering Act;
• fulfillment of obligations related to distance selling, off-premises sales provided for in the Consumer Protection Act;
• providing information to the Consumer Commission or third parties provided for in the Consumer Protection Act;
• Obligations provided for in the Law on Accounting and the Tax and Social Insurance Procedure Code and other related normative acts in connection with the maintenance of lawful accounting;
• providing information to the court and third parties, in the course of proceedings before a court, in accordance with the requirements of the normative acts applicable to the proceedings;
• age verification when shopping online.

Data collected under a statutory obligation are deleted after the collection and storage obligation has been fulfilled or dropped.

Disclosure of your information to other (third) parties:

When a law requires us to do so, we may provide personal information to the competent government authority.
When we have your explicit consent.

We process your personal data on this basis only with the express, unambiguous and voluntary consent of you. We will not anticipate any adverse effect on you if you refuse to process your personal data.

Withdrawal of consent

Consents provided may be withdrawn at any time. If you withdraw your consent to the processing of personal data, we will not use your personal data and information for the designated


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